Hi, I'm Jade
A product designer with over 10 years' experience uniting business goals and user needs - creating scalable, delightful experiences across SaaS tools and native mobile apps.
Currently at Sky
Design Systems
Figma & Framer
Advanced prototyping
Figma, Framer & code
Animation
Lottie, After effects, CSS, Adobe Firefly
UX research
UserTesing, UserZoom, in-person moderated
Illustration
Adobe Illustrator, PS, Firefly, hand
What my colleagues say
Jade – you have been a star, grappling with the broad brief to redesign the UX for VIP customers. You have approached this with a true customer lens, proactively completing user testing & competitor research.
You’ve worked at such pace to produce the initial prototypes and have worked so curiously and collaboratively with the VIP – it’s been a joy! You are thoughtful, filled with bags of energy and creativity, and have been an absolute pleasure to work with.
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Helen Kloepfer
Director of Sky VIP
Just wanted to drop you a MASSIVE THANK YOU for all your help and support on the Broadband Regrades in Re-contracting project.
Your work is always to the highest standard and despite changing technology and stakeholder priorities and landscapes, you were able to cut through this to heart of what matters most to our customers.
The session held today had great engagement from all parties, thanks to the way you were able to articulate the complex in a simple, easy to understand way.
Here's to continued success on the project!
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Graham Marnie
Head of Product, Sky
Both Sophie and Jade have recently been working on improving our deals page and the cards in Sky.com.
To give a scale of how valuable this page is to Sky, we send our c70% of our traffic to this page to drive acquisition across TV and BB online.
What I also really like is they have been measured with their approach.... Areas where we can just optimise without testing as the risk level is low and benefit is high, and areas where we need to be more considered and will use our testing methodologies and tooling to prove out."
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Liam Cadd
Director of Strategy, Design & Delivery, Sky DCLabs
Jade! Your presentation for 'Broadband Regrades in Digital Re-contracting' provided great clarity and alignment across multiple value streams. Your structure of the validation testing gave everyone a clear understanding and direction to move forward. It sparked valuable discussions and actionable insights—fantastic work driving re-contracting forward!
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David Mitchell
Product Design Lead, Sky
I wanted to give recognition to Jade for her amazing work and dedication to re-proposition Sky VIP to customers. Jade has set the bar very high in all of the visionary work for Sky VIP and has left the project in a very strong place - which will be a game-changer for Sky customers!
Her handover has been seamless and very thorough, which has made the transition between projects for me far easier than it probably should have been. Thank you Jade!"
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Brad Thornton
Senior Product Designer, Sky
Nomination for The Helper Award:
For the person who is always happy to help anyone in the team. Jade is an exemplary, awesome team member who is always looking to help us be better every day. From NBA to VIP, Homepage to Personalised Help journeys, Jade is always there to help dissect problems and arrive at solutions to improve our customer experience!"
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Annonymous nomination
Sky
Nomination for Their Authentic Self Award:
Jade is the best person to talk to when you need a confidence boost. She's observant, generous and consistently cheering members of the design team on while being a powerhouse herself. She creates space for conversations on how to improve things and challenges herself and the team to keep improving. I always walk away from our chats feeling refreshed and ready to take on the next big scary thing!"
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Annonymous nomination
Sky
For always taking the time out of your busy day to answer questions and provide assistance around other work. It's a massive help, and is much appreciated!
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Eren Yamansef
Senior Product Designer, Foolproof